Returns

You can return items up to 10 days from the day your order is delivered for an exchange or credit. All returned items must be received in the same condition as when sent. Until we receive your return, the items and their condition are your responsibility. We strongly advise that goods are returned tracked, as we cannot accept responsibility for items lost in the post. We will send an email when the goods have been received and you will also get a notification when your refund is processed. Please email orders@blanksfactory.com  before sending your return. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Customers are responsible for the inspection of goods before embellishing or printing. Products that are printed, washed, dyed, relabelled or decorated are non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer, please ensure the printer checks the order against the packing slip. Once the goods are printed we cannot exchange the goods. BLANKS FACTORY is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances.

We recommend purchasing sample products prior to making final orders.

If you have any other questions about returns please feel free to email orders@blanksfactory.com