Shipping & Returns

 

*Important Christmas 2021 shipping updates*

To secure your orders in time for Christmas, you must place your order with us before Midday on 17/12/21. We cannot guarantee delivery in time for Christmas for any orders place after this date and time. We will be shipping up until 21/12/21.

Any orders placed over the Christmas period, starting from 21/12/21 will not be shipped until our warehouse opens again on 06/01/21. Please keep this in mind when placing any retail or wholesale orders throughout the Christmas period. Please do not return or exchange any orders throughout these dates.

We are currently experiencing delays in dispatches and deliveries due to large amounts of orders being placed on the lead up to Christmas. Please allow an extra 1/2 days for delivery.

*Brexit Update* 

All shipping companies are experiencing a complicated transition period as the UK leaves the EU. All shipments to the EU may now be subject to customs fees upon entry. These fees may vary and are the customers responsibility. Please consider this before making your purchase.

Shipping Policy

We endeavour to ship items within 1 / 2 days. if we anticipate that your order will take slightly longer, we will contact you using the contact info you provided when making a purchase to make you aware of this. If you have any concerns about your lead time please contact orders@blanksfactory.com.

Domestic Shipping Policy

Domestic Shipments will be sent and upon scanning of the labels a tracking number will be provided via the text or Email contact that you filled in upon checkout. Some larger orders may take slightly longer to ship due to stock consolidation that may need to take place. DPD is Blanks Factory’s preferred carrier.

International Shipping Policy

International shipments sent and upon scanning of the labels a tracking number will be provided via the text or Email contact that you filled in upon checkout. Some larger orders may take slightly longer to ship due to stock consolidation that may need to take place. DHL is Blanks Factory’s preferred international carrier.

Domestic Returns Policy

If a shipment arrives and you are unhappy with the product you will need to contact orders@blanksfactory.com and notify us of a return within 14 days and then it is the sole responsibility of the customer to return undamaged/unworn goods back to the provide address and upon return a refund can be processed. Further information can be found below in the FAQs section.

Please note that we can only receive returns during normal office hours (Mon – Fri)

International Returns Policy

If a shipment arrives and you are unhappy with the product you will need to contact orders@blanksfactory.com and notify us of a return within 14 days and then it is the sole responsibility of the customer to return undamaged/unworn goods back to the provide address and upon return a refund can be processed. We are not liable for any custom fees incurred from returning orders from the EU. 

Further information can be found below in the FAQs section.

Please note that we can only receive returns during normal office hours (Mon – Fri)

Essential Pack Returns Policy

If you wish to return your Essential Pack you will need to return your order in full, we cannot process partial refunds for Essential Packs however you may exchange items for different sizes / products as long as it stays in line with the Essential Pack rules. Atelier products are not part of the Essential Pack offerings.

2021 Black Friday Event Returns Policy

Our Black Friday event will be held between 26/11 to 29/11. Any orders placed in this time period if using our discount code will need to be returned in full, we cannot process partial refunds for Black Friday orders however you may exchange items for different sizes / products as long as it stays in line with the the categories on sale. Please allow an extra 1/2 day on top of normal delivery times due to heavy traffic.

2021 Black Friday Event Terms & Conditions

The following categories are not included in the Black Friday sale event: Wholesale, Atelier, Essential Packs. Furthermore, Essential Packs will be disabled throughout the Blanks Factory Black Friday event weekend. The first 50 orders that are placed from between 26/11 and 29/11 will receive a free brand new Blanks Factory Organic T-Shirt in the colour and size of their choice. Customer will be asked to put the size and colour of desired free T-Shirt into the notes section during checkout. If notes are left empty, a size of T-Shirt will be assigned based on the majority of sizing in basket and the colour will be randomised. This cannot be changed once the order has been received nor can we accept emails with size / colour requests if you leave the notes section blank on your order. Free T-Shirt is non refundable and non exchangeable.

Purchase between given dates does not gurantee a Free T-Shirt.

Customer Care

Here at Blanks Factory we pride ourselves on speedy customer service. We will also endeavour to reply to customer queries within 24 hours of receiving them. Our customer service team does not work on the weekends or public holidays.

Shipping Zones

Current shipping zones that Blanks Factory ship to are as followed:

  • UK Shipping (UK)
  • Europe Tier 1 (EURO1) – Belgium, France, Germany, Luxembourg, Netherlands
  • Europe Tier 2 (EURO1) – Austria, Denmark, Switzerland
  • Europe Tier 3 (EURO1) – Czech Republic, Italy, Slovakia, Spain
  • Europe Tier 4 (EURO1) – Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
  • Europe Tier 5 (EURO1) – Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia, Ukraine

Retail Shipping

Shipping rates applied to customers ordering retail products through the Blanks Factory website are as followed:

  • (UK) = Standard Shipping  (1 to 3 working days for Boxes up to 1kg) @ £5.49/box
  • (UK) = Standard Shipping  (1 to 3 working days for Boxes up to 1-5kg) @ £5.75/box
  • (UK) = Standard Shipping  (1 to 3 working days for Boxes up to 5-20kg) @ £8/box  

Wholesale Shipping

Shipping Rates applied to customers ordering wholesale products through the Blanks Factory website are as followed:

  • (UK) = £8 Per Box Next Day Delivery (Boxes up to 20kg) + £11.50/box on Next Day Pre 12 Deliveries (Boxes up to 20kg) + £21.00/box on Next Day Pre 10:30 Deliveries (Boxes up to 20kg)
  • (EURO1) = Europe By Road (Boxes up to 20kg) @ £10.98/box
  • (EURO2) = Europe By Road (Boxes up to 20kg) @ £13.18/box
  • (EURO3) = Europe By Road (Boxes up to 20kg) @ £15.37/box
  • (EURO4) = Europe By Road (Boxes up to 20kg) @ £19.77/box
  • (EURO5) = Europe By Road (Boxes up to 20kg) @ £26.35/box
  • (USA) = Air Express (Boxes up to 20kg) @ £14.94 up to 1kg + £2.73 per additional 1kg
  • (UAE/CAN) = Air Express (Boxes up to 20kg) @ £17.97 up to 1kg + £2.73 per additional 1kg
  • (ROW) = Air Express (Boxes up to 20kg) @ £20.46 up to 1kg + £3.44 per additional 1kg
  • United States Shipping (USA)
  • United Arab Emirates Shipping (UAE)
  • Canada (CAN)
  • Rest Of World (ROW)

FAQS:

If my place of residence or where I am shipping to is not included in the above will I still be able to order?

Yes we can. Please feel free to contact orders@blanksfactory.com if you cannot order directly from the website and we can help further.

Why Have I Not Received A Confirmation E-Mail?
Please be advised that order confirmation emails are only sent if the order has been placed successfully.  If you have not received an e-mail confirmation, it is likely that your order has not gone through. If you believe payment has been taken from your account, or that you may have entered an incorrect email address, please contact us at orders@blanksfactory.com.

When will my order be dispatched?
We endeavour to ship items on the day they are ordered, but please allow 2-3 business days for processing as some orders can take longer than others due to availability. If we anticipate that your order will take slightly longer, we will contact you using the contact info you provided when making a purchase to make you aware of this. If you have any concerns about your lead time, please contact orders@blanksfactory.com.

Can I Cancel/Change My Order?
We aim to dispatch all orders within 24 hours, so if you would like to cancel or change your order, please contact orders@blanksfactory.com as soon as possible to avoid return charges.

Can I get a refund on my order if I am not satisfied with my order?
All items must be returned within 10 days of the date the original order was received. Items cannot be returned or exchanged after 10 days. Customers are responsible for the inspection of goods before embellishing or printing. Products that are printed, washed, dyed, relabelled or decorated are non-returnable. Please also make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer, please ensure the printer checks the order against the packing slip. Once the goods are printed we cannot exchange the goods. BLANKS FACTORY is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances.

How Do I Return My Order?
Please contact orders@blanksfactory.com before sending your parcel with the reason you wish to return your item, order ID and name of customer. All returned items must be received in the same condition as when sent. Until we receive your return, the items and their condition are your responsibility. We strongly advise that goods are returned tracked, as we cannot accept responsibility for items lost in the post. We will send an email when the goods have been received and you will also get a notification when your refund is processed.Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Please make sure that you write down your order ID on the parcel or include it inside the parcel so we can ID the return upon arrival.