Terms & Conditions

RETAIL

SHIPPING

Retail orders are shipped nationwide and internationally via Royal Mail. Orders placed before 3pm will be shipped same day 1st Class via Royal Mail. Please allow 3-7 working days for your order to arrive before contacting us (international orders will take longer). Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.

INTERNATIONAL SHIPPING POLICY

Your package maybe subject to local customs/duties charges. BLANKS FACTORY is not responsible for customs/duties charges as these costs are determined by your local customs office.

BLANKS FACTORY cannot determine in advance what these fees will be. If there are any extra charges to pay, the courier service will contact you and require payment before they can deliver your order. We cannot mark International orders as a “gift” or alter the value of your order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

CURRENCY CONVERSIONS

All prices listed on our site are in GBP, and charged in GBP. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is please use Google converter.

RETURNS

You can return items up to 10 days from the day your order is delivered for an exchange or credit. All returned items must be received in the same condition as when sent. Until we receive your return, the items and their condition are your responsibility. We strongly advise that goods are returned tracked, as we cannot accept responsibility for items lost in the post. We will send an email when the goods have been received and you will also get a notification when your refund is processed. Please email orders@blanksfactory.com before sending your return. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

 


WHOLESALE

PLACING ORDERS

Once you have a wholesale account orders may be placed on our website by simply adding items to your cart and proceeding to checkout. Each product on our website shows the current stock level available for each colour and size. If an item is out of stock, the estimated date of replenishment is noted. Wholesale backorders may be made via email with orders@blanksfactory.com
Payment options include: credit card (Visa and MasterCard), Paypal and direct internet banking transfer. If you wish to be set up with payment terms then you will need to complete a credit application form. BLANKS FACTORY reserves the right to reject applications for credit terms if they do not meet our criteria.

QUOTATIONS

The easiest and quickest way to find out the cost for your order is to simply add the items you require to your basket and review the total on the cart page. Discount on wholesale orders will be automatically applied once necessary quantity breaks are reached.

CREDIT TERMS

Orders must be paid up front before being shipped.

PRINTING + EMBELLISHMENT

If you require help with any screen print or embellishment of any of our products please do not hesitate to contact info@blanksfactory.com we have an experienced team who can help you with your project.

SHIPPING

Wholesale orders are shipped via DPD in the UK. Most in-stock orders for standard delivery placed before 12:00 noon will be shipped within 48 hours. If next day delivery is urgently required please contact orders@blanksfactory.com before completing your order. You will receive tracking information for your order when it is dispatched.

INTERNATIONAL SHIPPING POLICY

Your package maybe subject to local customs/duties charges. BLANKS FACTORY is not responsible for customs/duties charges as these costs are determined by your local customs office.

BLANKS FACTORY cannot determine in advance what these fees will be. If there are any extra charges to pay, the courier service will contact you and require payment before they can deliver your order. We cannot mark International orders as a “gift” or alter the value of your order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

RETURNS

You can return items up to 10 days from the day your order is delivered for an exchange or credit. All returned items must be received in the same condition as when sent. Until we receive your return, the items and their condition are your responsibility. We strongly advise that goods are returned tracked, as we cannot accept responsibility for items lost in the post. We will send an email when the goods have been received and you will also get a notification when your refund is processed. Please email orders@blanksfactory.com before sending your return. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Customers are responsible for the inspection of goods before embellishing or printing. Products that are printed, washed, dyed, relabelled or decorated are non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer, please ensure the printer checks the order against the packing slip. Once the goods are printed we cannot exchange the goods. BLANKS FACTORY is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances.

We recommend purchasing sample products prior to making final wholesale orders.

If you have any other questions about returns please feel free to email info@blanksfactory.com

 


 

PRIVACY POLICY

We respect your right to privacy. BLANKS FACTORY only collect the information necessary for us to complete your order or to contact you regarding the status of your order. BLANKS FACTORY does not store your credit card information. BLANKS FACTORY will not sell your name or personal information without your permission.

PRICES + STYLES

Prices are subject to change without notice. All merchandise will be shipped at prices effective at time of invoicing. BLANKS FACTORY reserves the right to change or discontinue styles, colours, sizes, or fabrics.