YOU WILL RECEIVE AN EMAIL AND/OR TEXT NOTIFICATION ONCE YOUR ORDER HAS SHIPPED, WHICH WILL INCLUDED YOUR TRACKING INFO. IF YOU HAVE NOT RECEIVED SHIPPING CONFIRMATION AFTER 2 BUSINESS DAYS PLEASE EMAIL ORDERS@BLANKSFACTORY.COM

PLEASE ALLOW 1-2 BUSINESS DAYS FOR ORDER PROCESSING. THIS MAY TAKE LONGER DUE TO NATIONAL HOLIDAYS AND SALE PERIODS.

• CHECK EMAIL/JUNK FOR A DISPATCH EMAIL THAT WILL CONTAIN YOUR TRACKING INFO
• CHECK EMAILS, PHONE AND FOR ATTEMPTED DELIVERY CARDS FROM DPD/DHL, IT MAY BE THAT YOUR PARCEL IS BEING HELD AT YOUR LOCAL DEPOT.
• NOBODY ELSE AT YOUR ADDRESS HAS ACCEPTED THE DELIVERY ON YOUR BEHALF
• IF NONE OF THESE OPTIONS RESOLVE YOUR ISSUE PLEASE EMAIL ORDERS@BLANKSFACTORY.COM

IN SOME CASES YOUR ORDER CAN BE AMENDED/CANCELLED BEFORE DISPATCH, PLEASE EMAIL ORDERS@BLANKSFACTORY.COM WITH YOUR ORDER NUMBER AND AMENDMENTS AS SOON AS POSSIBLE. WE AIM TO DISPATCH YOUR ORDER SAME DAY OR INSIDE 24HRS. IF YOUR ORDER HAS LEFT OUR WAREHOUSE BY THE TIME YOUR REQUEST IS PICKED UP BY OUR CUSTOMER SERVICE TEAM, WE CAN NOT MAKE ANY CHANGES TO YOUR ORDER.

IF YOU ARE NOT HAPPY WITH YOUR PURCHASE YOU’VE GOT 14 DAYS TO SEND BACK YOUR ITEM AT YOUR OWN EXPENSE.

PLEASE VISIT OUR RETURNS POLICY PAGE TO REVIEW FULL TERMS AND FOLLOW STEPS TO PROCESS YOUR RETURN HERE.

YES - IF YOU NEED TO CHANGE SIZE, COLOUR OR DIFFERENT ITEM OF SAME VALUE. RETURN OF THE ORIGINAL ITEM WILL BE AT CUSTOMERS EXPENSE. PLEASE VISIT RETURNS POLICY PAGE FOR MORE INFO.

ONCE THE ITEM/S IS RECEIVED BACK INTO OUR WAREHOUSE THE REFUND WILL BE PROCESSED WITHIN 5 BUSINESS DAYS.

IF YOU ARE ORDERING FROM OUTSIDE THE UK THEN THE CUSTOMER WILL BE RESPONSIBLE FOR COVERING ALL DUTIES/TAXES.

WE ARE BASED IN LONDON

IS IT NOT POSSIBLE TO ANY OF OUR PRODUCTS IN PERSON WITHOUT ORDERING ONLINE.

IF YOU A PRINTER, EMBELLISHER, MERCHANDISE COMPANY OR BRAND PLEASE FOLLOW THE SETUPS OUR WHOLESALE FORM TO APPLY FOR AN ACCOUNT HERE. APPLICATIONS CAN TAKE UP 5 WORKING DAYS TO BE REVIEWED. YOU WILL RECEIVE AN EMAIL IF ACCEPTED INTO THE PROGRAMME.

WE CAN FACILITATE PRINTING ON 200PCS ORDER PER DESIGN PLEASE FILL OUT OUR SERVICES ENQUIRY FORM HERE.

WE CAN FACILITATE BESPOKE GARMENTS MANUFACTURE AT 500PCS PER STYLE/COLOUR PLEASE FILL OUT OUR SERVICES ENQUIRY FORM HERE.

WE CAN FACILITATE CUSTOM PANTONE COLOURS OF OUR GARMENTS AT 500PCS PER STYLE/COLOUR PLEASE FILL OUT OUR SERVICES ENQUIRY FORM HERE.

WE RESTOCK MAINLINE ITEMS EVERY FEW MONTHS. IF AN ITEM ISN’T IN STOCK PLEASE SIGNUP TO STOCK NOTIFICATIONS ON THE RELEVANT PRODUCTS PAGE.

WE GENERALLY HOLD A SURPLUS OF MAIN ITEMS OFF LINE FOR LARGER WHOLESALE ORDERS. PLEASE SEND AN EMAIL ORDERS@BLANKSFACTORY.COM IF YOU CAN NOT SEE THE ALLOCATION YOUR REQUIRE ONLINE.

IF YOU A PRINTER, EMBELLISHER, MERCHANDISE COMPANY OR BRAND LOOKING TO USE OUR GARMENTS WE CAN NOT PROVIDE ANY SAMPLES FOR FREE BUT YOU ARE ABLE TO PURCHASE THEM AT A DISCOUNTED RATE ONLINE THROUGH YOUR WHOLESALE ACCOUNT IF ACCEPTED.